14353 Cooperative Ave (CR69 & CR52 in Robstown)
Robstown, TX 78380
M-F 8:00 a.m. - 5:00 p.m.
***New Office Hours Effective January 3, 2023: M – F 7:00 a.m. to 5:30 p.m.
By Phone: 361-387-2581 or 1-800-NEC-WATT (1-800-632-9288)
For General Inquiries (non-account related): Fill out contact Form
For Media inquires, Fill out contact Form
This e-mail is not monitored 24/7, but is manned during normal business hours (7 am – 5:30 pm) Monday through Friday – excluding holidays.
For account related questions, please fill out the questionnaire below
NEC offices are closed on weekends and holidays, but we have 24-hour emergency service via 1-800-632-9288.
View our Holiday Schedule:
• Monday, January 2nd, 2023 (New Year)
• Friday, April 7th, (Easter, Good Friday)
• Monday, May 29th (Memorial Day)
• Tuesday, July 4th (July 4th Independence Day)
• Monday, September 4th (Labor Day)
• Friday, November 10th (Veterans Day)
• Thursday & Friday November 23rd & 24th (Thanksgiving)
• Monday & Tuesday, December 25th & 26th (Christmas)
Your request will be routed to NEC Member Care. You should receive a response on our next business day. Thank you for allowing us the opportunity to serve you.
Ben Bolt Service Center:
5646 S. Hwy 281 Alice, TX
M-F 8 - 12/ 12:30 - 4
Ricardo Service Center:
123 CR 1026, Ricardo, TX
TU & TH 8 - 12 / 12:30 - 4
Orange Grove Service Center:
5302 W. FM 624, Orange Grove, TX
(FM 624 & Hwy 281)