FAQ

Frequently Asked Questions

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• How Do I Report an Outage?

  Call 1-800-NEC-WATT (1-800-632-9288) to Report your Power Outage to NEC

  All Nueces Electric Cooperative telephone lines are manned 24 hours a day to receive emergency power outage reports. Calls are either answered in our office, or on weekends and after-hours, by our off-site call center. NEC has 17,000 consumers, and in a major outage, unfortunately, we cannot prevent the frustration you will undoubtedly feel as you repeatedly get a busy signal when you attempt to reach us by telephone. In a crisis situation, know that NEC begins its service restoration process as soon as the initial crisis or storm passes. We likely know about your outage, but we encourage you to report it anyway to ensure that your outage is not an isolated situation. Please be patient when reporting your outage.

• How Can I Get Power Restoration Updates?

  Since our phones are often busy during a major outage, we try to provide information to as many news and media outlets as possible so that you can receive updates about service restoration progress without having to contact our office. Below are outlets where restoration progress updates can be found:

  1. News releases with restoration progress updates will be sent daily (or more frequently) during a major outage to the Corpus Christi Caller Times, local weekly newspapers, television networks (Corpus Christi ABC, NBC, and CBS affiliates), and area radio stations (including 1440 KEYS-AM 1440). These updates will continue until all power is restored.
  2. The "Crisis Center" on the Nueces Electric Cooperative website: www.nueceselectric.org will provide regular updates on the restoration system progress, as wells as, by substation. Specific pages that will give you status and other important information include: Latest Power Restoration Updates/News | Power Restoration Process | Power Restoration Process Image | Restoration Progress by Substation If you do not have access to a computer during the outage, you are encouraged to contact a friend or relative outside the area and ask them to check the website for you and provide you with the updated information.
  3. In the event that no broadcasting is available to communicate with consumers, NEC employees will post updates as frequently as possible at local post offices and/or other community buildings/centers.

• How is Power Restored? Does Anyone Get Priority Treatment?

  Priority Treatment

  No employees, managers, or directors of NEC receive priority treatment for service restoration. However, Nueces Electric Cooperative does maintain a priority restoration list for member-consumers who rely on life support equipment. Registration for this list must be done BEFORE the storm or crisis, with proper physician authorization. Members should contact NEC for more information before the next crisis or storm. Registration must be renewed annually or members are removed from the list. NEC also maintains a priority list for any business and commercial consumers whose operations have an impact on public health and safety. These may include healthcare facilities, stores on which the public depends for supplies, utilities, etc. (Note: Even these priority registrants may need to wait a long time for damage repairs and power restoration. Back-up power systems and/or evacuation are strongly recommended.)

  Service Restoration Process (also see Power Restoration Process Image )

  As soon as possible, Nueces Electric Cooperative will restore electric service to the priority consumers and facilities, and then complete its general emergency restoration procedures as outlined below.

  1. NEC makes a determination of the severity of damage and calls for other electric cooperatives (from Texas or even other states) to send crews, trucks, supplies, and equipment to help. Contractors will likely also be used.
  2. Transmission towers and lines supply power to 12 transmission substations in the NEC area. These lines and substations are maintained by our Generation & Transmission Cooperative, South Texas Electric Cooperative, based in Nursery, near Victoria, TX. These lines seldom fail, but they can be damaged by a hurricane or tornado. Thousands of people could be served by one high-voltage transmission line. If one of these lines receives damage, it would get attention first.
  3. An NEC-area substation may serve a couple thousand consumer meters. When a major outage occurs, the substations are checked first. As noted above, these substations are maintained by our Generation & Transmission Cooperative, South Texas Electric Cooperative, based in Nursery, near Victoria, TX.
  4. Main and secondary distribution supply lines, or feeders, are checked next if the problem can’t be isolated at the substation. These supply lines carry electricity away from the substation to a group of consumers. When power is restored at this stage, all consumers served by this supply line could see the lights come on, as long as there is no problem farther down the line.
  5. The final supply lines, or tap lines, carry power to the utility poles or underground transformers outside homes or other buildings. Line crews fix the remaining outages based on restoring service to the greatest number of members.
  6. Sometimes damage will occur on the service line between your house or business and the transformer on the nearby pole. This can explain why you have no power when your neighbor does. NEC needs to be notified if damage is here so a service crew can repair it.
  7. Members themselves (not Nueces Electric Cooperative) are responsible for damage to the service installation on the building. NEC can’t fix problems here – you’ll need to call a licensed electrician.

• I Saw an NEC Truck Drive Right By My House. Why Don’t I Have Power Yet?

  As detailed above, NEC crews have a methodical plan for checking the system for damage and then restoring your power. NEC has crews working throughout the crisis to restore service to all NEC members. They must follow the process and procedures in order to conduct the full system restoration in the most efficient and effective manner. Again, safety is our top priority, and a tired and/or undernourished lineman can be at great risk when working with electricity. All NEC employees must take time for periodic meals and sleep in order to safely and efficiently get the job of your service restoration completed. Because power line work conducted in the dark is slow and dangerous, NEC's emergency restoration plan calls for all line crews to sleep during the dark, evening hours. Please remember, NEC employees are working hard for you at a time when, like you, they also may have outages and other personal issues of their own to deal with as a result of the crisis. Your support, patience, and understanding are greatly appreciated.

• What About Electric Safety During and After the Power Outage?

  Safety is our top priority during emergency service restoration situations and it should be your top priority, as well. NEC will not send employees into a dangerous situation to restore power until we can minimize the danger; whether this means taking time for proper tree removal or waiting to allow flood waters to recede. For safety's sake, please keep in mind the following:

  GENERATORS

  If used improperly a back-up generator can make life a lot more dangerous! Follow manufacturer instructions to protect you and your family when using a portable generator. Avoid it if at all possible, but if you must connect the generator to the house wiring, you must have had a qualified electrician hook up the standby electrical system. Before an emergency, contact Nueces Electric Co-op for safety tips to protect linemen from being shocked by power from your generator while doing repairs to the line.

  WIRING AND APPLIANCES EXPOSED TO WATER

  If you have appliances or equipment that have been exposed to water never assume they are safe to use after they have dried. Before you try to use any electrical appliance that has been exposed to water, take it to a qualified service technician. The item may be fine, it may need reconditioning, or it might require replacement.

  DOWNED POWER LINES

  Assume that any downed power line is “live.” Do not go near it or attempt to remove anything in contact with it. Report the problem immediately to the utility and local fire or police authorities. If you can, stay nearby to warn others away from the downed line. If you’re inside a car in contact with a downed line, stay inside! You can safely use a cellular phone, if you have one, to call for help. Never drive across a downed power line. If someone is shocked by contact with a downed line, don’t touch the person! Use a dry, un-painted plastic or wooden object, such as broom handle, to try to separate the victim from the power source. Call 911 for help immediately.