About Us ] Becoming a CR ] News ] Pilot Program ] Business Operations ] Contact CR Relations ]

Billing

2008 NEC Meter Reading Schedule

NEC END-to-END Billing Process Guide

Billing & Remittance | NEC Consolidated Billing | CR Charges  | Non-payment & Partial-payment | Bill Inquiries | Separate Bills

Billing
Outages
Service Guidelines
Permits & Inspections
Access Initiation
Service Orders
Security Lighting
Priority Restoration

 BILLING AND REMITTANCE

Billing & Remittance | NEC Consolidated Billing | CR Charges  | Non-payment & Partial-payment | Bill Inquiries | Separate Bills

Retail Customer has the option of (1) receiving a single bill that contains both the Delivery Service charges and the Electric Power and Energy charges sent by Nueces Electric Cooperative; or (2) receiving two bills, one for Delivery Service charges (from NEC) and one for Electric Power and Energy charges (from CR).  In the event that a Retail Customer fails to select to receive either separate bills or a single consolidated bill, a consolidated bill shall be provided. Billing procedures are governed by the NEC Access Tariff available from the PUCT Central Records Division.

 

CONSOLIDATED BILLING BY Nueces Electric Cooperative

Billing & Remittance | NEC Consolidated Billing | CR Charges  | Non-payment & Partial-payment | Bill Inquiries | Separate Bills

When a Retail Customer receives a consolidated bill from Nueces Electric Cooperative, Nueces Electric Cooperative may assess a fee to Competitive Retailer for billing services, which shall cover the preparation and delivery of reports specified in its Access Tariff (available from the PUCT Central Records Division).

Nueces Electric Cooperative shall at the Competitive Retailer's request provide the Competitive Retailer with an electronic copy of the entirety of each bill containing the Competitive Retailer's Electric Power and Energy charges within one Business Day of receipt of request.  Nueces Electric Cooperative, in lieu of an electronic copy of the bill may provide access to a database containing all billing information presented on the bill in an electronically accessible format.

Nueces Electric Cooperative shall provide to the Competitive Retailer its schedule for Meter Reading and bill due dates for the Competitive Retailer's Retail Customers.  This schedule shall be provided yearly for the coming year.  At such time a Competitive Retailer gains a new Retail Customer, Nueces Electric Cooperative shall inform the Competitive Retailer of the Retail Customer's Meter Reading and bill due dates for the remainder of the year.  If the schedule is altered, Nueces Electric Cooperative shall notify Competitive Retailer at least 20 days prior to the altered date.

 

BILLING BY Nueces Electric Cooperative TO RETAIL CUSTOMERS FOR DELIVERY SERVICES

Calculation of charges, transmittal of the invoices, error corrections, dispute resolution and all other aspects of the billing for Delivery Services by Nueces Electric Cooperative to Retail Customer shall be performed in accordance with Nueces Electric Cooperative's Delivery Service Tariff.

 

CALCULATION AND TRANSMITTAL OF ELECTRIC POWER AND ENERGY CHARGES BY COMPETITIVE RETAILER

Billing & Remittance | NEC Consolidated Billing | CR Charges  | Non-payment & Partial-payment | Bill Inquiries | Separate Bills

In order for Nueces Electric Cooperative to prepare a consolidated bill for Retail Customers who receive a consolidated bill from Nueces Electric Cooperative for all services, Competitive Retailer shall calculate charges for Electric Power and Energy and shall transmit the charges to Nueces Electric Cooperative by means of an electronic pre-bill statement for each Retail Customer's total charges within three Business Days from receipt of Meter Reading data.  Electronic pre-bill statements shall be transmitted using the appropriate SET transaction and shall be consistent with the terms and conditions of the Access Tariff.  Nueces Electric Cooperative shall validate or reject the pre-bill statement using the appropriate rejection code within 48 hours of the first Business Day following receipt.  Competitive Retailer shall correct any Competitive Retailer errors that lead to a rejection. Transactions that are neither validated nor rejected within 48 hours shall be deemed valid.  Electronic pre-bill statements transmitted after 4:00 P.M. Central Prevailing Time shall be considered transmitted on the next Business Day. 

 

NON-PAYMENT OR PARTIAL PAYMENT BY RETAIL CUSTOMER

Billing & Remittance | NEC Consolidated Billing | CR Charges  | Non-payment & Partial-payment | Bill Inquiries | Separate Bills

Nueces Electric Cooperative shall not be responsible for non-payment for Electric Power and Energy billed by Nueces Electric Cooperative to Retail Customers on behalf of Competitive Retailer.  If Nueces Electric Cooperative receives partial payment from Retail Customers, Nueces Electric Cooperative shall apply proceeds first to outstanding balances due to Nueces Electric Cooperative, next to the billing service fee (if applicable), and then to outstanding balances for Electric Power and Energy billed to Retail Customer on behalf of Competitive Retailer. 

 

 RETAIL CUSTOMER BILLING INQUIRIES

Billing & Remittance | NEC Consolidated Billing | CR Charges  | Non-payment & Partial-payment | Bill Inquiries | Separate Bills

When Nueces Electric Cooperative receives an inquiry from a Retail Customer concerning the Electric Power and Energy portion of the Retail Customer's bill, Nueces Electric Cooperative will direct the Retail Customer to contact the person(s) designated by the Competitive Retailer to handle billing inquiries.

 

SEPARATE BILLS

Billing & Remittance | NEC Consolidated Billing | CR Charges  | Non-payment & Partial-payment | Bill Inquiries | Separate Bills

If a Retail Customer specifically elects to receive two separate bills, separate invoices will be submitted to the Retail Customer by Nueces Electric Cooperative and Competitive Retailer.